How to Speak to Live Person at Experian, Equifax, TransUnion

I cannot reach a live person at Experian either. It tells me it cannot verify my identity, which is the exact reason I am calling in and need to speak to a person. Once it says it cannot identify me, it gives the options for self service and disconnecting the call. Not super helpful at all. Transunion was extremely helpful and polite. Equifax was not polite at all but was easy to get on the phone and he did his job. He constantly sighed as if it was a bother, but he still did it.

I am up to approximately 25 calls now, to Experian. On the rare occasions when I can get through to an actual person, they have been unable to help. MY best guess would be somewhere around 6 hours wasted on them. They keep telling me to call back in 48 or 72 hours. I tried again today and, once again, was not able to get past their automated system. It keeps telling me all the wonderful things I can do on their website, but if I can’t access the website (the reason I am calling) it doesn’t do me much good. Experian is making the cable companies and the cell phone companies look easy by comparison. This is hands down the WORST customer service I have ever had to deal with

I called earlier in the day per Wesley’s instructions. Yesterday at 4:05 CST, today at 11:50 CST. Still no luck. At step 2 i am prompted for the numeric portion of my address, not my zip code. At step 5 there is not a prompt to continue in English. The system gives me another prompt..
I tried asking for ‘agent’ and’ representative’. All I get is that no one is available.
Looking at my recent phone history, I have now called Experian 13 times at different times of the day and using different phone numbers. I can’t get in to their website either. I am still unable to talk to a human to help me fix that.

I followed the steps but at Step 6 the automated system says Goodbye and hangs up

Hi
I was able to get through to people at Equifax and Transunion but Experian’s automated system will not let me talk to a human. Are there any updates?

Tried following your instructions, but they did not work. The automated idiot says it can only transfer select calls to a live person but does say what the options are. When I continued to request to speak to an agent, the system gave me two option: 1. Choose self-service or 2. Discontinue the call.

The Experian instructions do not work. The automated system simply hangs up on you now instead.

Hi i have tried several times to speak with a person at Experion, but I can’t get past the automated voice. My problem is that I am traveling and don’t have my reset pin with me. I need to unfreeze my account for two weeks. Each time I try to identify myself, the automation accepts my social securing number, address, etc. but won’t accept my date of birth. So, I am unable to progress any further. And I’m told that the system cannot transfer me to a person even though I always call during normal business hours.

Bob Testa

I was able to contact two of the three credit bureaus (TransUnion, Equifax) and speak with a ‘live’ person. The process listed for Experian to speak with a live person did not work for me. However, you can freeze your accounts at using their automated system: Experian provided a confirmation number; TransUnion has you set up a PIN number. I did contact TransUnion (a live representative) to verify that my information was ‘frozen’ and they provided a a confirmation number as well. Equifax, I spoke to a live representative who provided me with a confirmation number. Experian and Equifax both communicated that information will be sent to my mailing address as well. Equifax’s representative did provide me with information to purchase extra security for a monthly fee that can be canceled at any time; so that’s an option as well. Equifax and Experian also communicated that you must contact all three credit bureaus to ‘freeze’ your information.

I have been paying 21.00 or so a month for years, now they decided to charge my credit card 26.00 a month without notifying me. Can not get a human to talk to ??

After no luck on my own, found this page and all three of them worked PERFECTLY as you had instructed! THANK YOU SO MUCH! Very helpful!!

Wesley,

I got through to Experian Mortgage Services quite quickly. They are the organization my lender used to pull my credit. They were able to tell me that the bank only pulled my credit once (and not the 10 times they charged me for), and also that there was no lock on my credit. Seems to be a systems malfunction on the bank’s end. Armed with that information, the bank had to remove the extra charges and get my load back on track.

Thank you very much!

Heads up. I’ve nearly lost the house I was purchasing because of this.

The main dashboard page on Experian.com where you see your current score on the left and your freeze status on the right, don’t trust it. I unlocked my credit for the mortgage lender to run my report. They ran it 9 times and charged me almost $200 to do it, then showed me that it was locked. I found on the left side of the Experian page another link to manage a Freeze, and that page showed ‘locked’ unlocking it there seems to have worked. I’m here to call them and verify, which seemed impossible because the AI said it can only transfer in certain circumstances, but would not say which.

Regarding Experian, this does not work. It takes you to a choice of instructions for doing it by mail or how to access their website. Not at all useful at this time.

No, this does not work for Experian. It is the same as the other number I got on my credit report, where the voice says she cannot transfer you to a specialist. No amount of saying, “Credit Questions” changed her mind.

The Transunion number worked great, though, thank you!

I receive my Transunion report through Amex, as a courtesy through Platinum card. Recently, a monthly ‘Alert’ showed a Charge Off for a credit card with the date of the Charge Off as April 2022. I was expecting this and not surprised. A few days later, the same Charge Off for the same card appeared in another ‘alert’ (all screen shots available) showing a ‘New Charge Off’ date going back to when the account was actually CLOSED, over 8 years ago. I have tried to reach a human at Transunion to simply ask for clarification of this ‘New Charge Off’ date to no avail. Does this term mean anything to you and what is your best guess a potential definition? Thanks!

I have a user name and password for Transunion but when I try to use it it say it isn’t right.I tried to enter a password and hit the lost password button but I never get a reset in my email.
How can I talk to these people?

I can’t get anyone to answer phone. In January I was scammed, so all my credit cards were cancelled. My bank won’t issue new one because transunion has a hold on me. I’m trying to find out why so I can a credit card issued. Please help.

I have always been on time with my Discover card but unfortunately was late due to COVID and have asked to remove the 60 days late. I am currently back on track and my next payment isn’t due until January 22 Discover said I should contact credit bureaus to see if the three can make the change.This has dropped my score 80 points. Capital one was willing to work with me to get caught up, which I have done. I was only able to speak with a rep from Equifax and she said she would file a dispute. I let her know that this is a request and not a dispute. Can I get some help here?

experian will not allow me to speak to an actual person. They keep hanging up on me and are EXTREMELY ANNOYING. I don’t want the website and I don’t want to talk to a computer. I need a person.

I have tried several days and multiple numbers and even tried the suggested prompts without success. They froze my account but never gave me a pin number. I have also written for one without success. How can I talk to someone to get it unfrozen and obtain a PIN number? In middle of refinancing.

I am trying to refinance my house, Equifax and TransUnion, both list my scores, but Experian shows my score as a zero. More than 2 weeks ago, I spoke to a gentleman at Experian who assured me that it would be fixed within 4-5 days. It is still at ZERO!
When I attempted to call them this morning, I could only play phone roulette with no real options for help and a continual loop. I tried (888) 548-7878, (800) 493-1058, (888) 397-3742, (224) 698-5600, (714) 830-7000 & (833) 467-1570 multiple times each. I even tried the online “Chat” option. After explaining my problem, I was told that there was a problem and I would need to try back later. This is anger inducing. I fully understand (although I do not condone it) why some people get to the point of snapping and going on shooting rampages.
How do I rectify my situation?

Recieved letter from Cardmember Services, about a USB bank credit card.. They have raised the interest rate by 2.5%, I called, and was told that I had to call a credit bureau to find out why the card raised the rate. I have been unable to get the robot menu to answer my questions. Their chat service malfunctioned 5 times in a row. I tried your suggestions for getting to a person, but only got the same impossible auto menu.
This was all with Experian because I have an account with them. Should I try a different bureau?

I have spent 3 hour trying to reach an agent at experian. I called the main number at 888 397 3792 and all it did was loop me back to main menu over and over — I tried pressing every button and each time, it said press * for help but instead of reaching an agent, it loops me back to the main menu. I finally called 800-493-1058 and after 4 attempt pressing what you suggest, I finally reached a person and explained that I had requested a report on line, received message it would be sent to my email, but when I tried to access the report, it said unable to process my request. The Agent said I would need to speak with member services. I asked her to transfer me and when I was transferred, I was transferred to the same number I had called ending in 3792 and was once again in a loop. How is one supposed to correct errors, or report fraud, if you are unable to even speak to an agent. What good is a credit bureau that only report problems but then one can’t correct them. What a nightmare.

Please can someone help me? I’ve been trying to get a fraud alert lifted from my 3 bureaus and I have emails stating that it has been lifted from Experian and TransUnion and Equifax as well now! I am trying to buy a car and this has put me at a complete stand still. The fraud alert is still showing on my reports when the dealership tries to run my credit. Idk what else to do, I’ve made repeated calls to them.

After four wasted hours trying to raise the dead at Experian, I saw the phone numbers and prompts at the top of this page and copied them down.

First I called Transunion. I had a real person on the line in less than 2 minutes! He was professional and got the freeze lifted in less than 10 minutes.

Next was Equifax. The questions are pretty easy if you remember when you got certain credit cards and the credit limits. There was even a trick question in there that I caught right away and we had a good laugh. Freeze lifted immediately.

Experian was a delightful experience. (Can you believe I said that?) The person was very professional and handled everything quickly. Lots of credit card questions and a few unexpected questions but nothing like taking a calculus test 😉

Be sure to ask for a confirmation number and it might help in case of a glitch to write down the name of the person you spoke to.

Thank you so very much for posting the information for us. I think I’d still be pulling my hair out without that help. Just be sure you listen carefully to the prompts.

Thank you for all of the feedback and for the help. Good luck!

I am loosing my mind. Someone, somehow hacked my Walmart account and placed orders with MasterCard that were not mine. Both MasterCard and Walmart would not help and told me to take the issue up with the Credit Bureau’s. My issue is that I do not have a social security number. After an exhaustive ordeal I was able to physically talk to someone from TransUnion and Equifax but it took many attempts and many hours so no easy feat but I am on their radar now and worked the issue out with them. I have hit a brick wall with Experian to the point that while trying to figure something out I came across this thread….I do not want to leave this stone unturned, surely there got to be a way to talk to someone.

I followed all of Experian’s steps on the above website to request a copy of Credit Reports so that I can get a Death Alert posted on their account for a relative and inquire about steps for one with a slight issue. I sent all of the requested information along with my phone number so that they could call me if there was a question or they needed to get more information from me. I sent original paperwork and Death Certificates and I received a single piece of paper back asking me for the same information as well as telling me that if I sent any documentation I would need to send it again! WHAT!!!!! Do they think that these copies are free? I also paid to have the letter tracked and USPS did not update the site to track it so I spent extra money and sent original documents for no reason only to be sent a single page form with the same information I had already provided. They could have put that form on the website to download and print and send in!!! I have tried 3 different numbers and I CAN NOT get past the automated attendant who keep prompting me to select choices I DO NOT NEED and was unable to get me to a live Agent. This is ridiculous!!! Why is it so hard to get a live person these days, anywhere???

Hello. I’m ready to pull out my hair trying to get a live person at Experian. I tried online first, but input was rejected. Probably because have not had any dealings with Experian for several years. I sent a letter 2 weeks ago, but have heard nothing and can’t get a person to see what the status is. I’ve also tried the 1058 number you gave and still no luck. Any other suggestions?

This has got to be the absolute worst business to deal with. They should be ashamed to label their Help as customer service – NO human and NO service. What recourse does a person have to get decent, prompt service?

Geeze! I attempted to place a credit freeze for my 2 y/o. I finally got a document indicating the freeze was in place and there was a credit file number. However, there was no PIN. I’ve called customer service repeatedly and finally used the number listed on this page (800) 493 1058 for Experian but heard a recorded message- it is after hours and no one available. But the experian website indicates Saturday hours until 5pm???

I’ll be grateful for any advice on how to reach them.

Thanks,
Palmer

I want to know if you are affiliated with Infinity Insurance Company. I received a letter stateing that my name and ssi was compromised. The main reason for the letter was to join your Experian Identity Works. The information the representative concerning my information was bogus. If this is a tactic to get people to sign up for your Indentiy program, it is not welcomed. I have reported this information to the BBB in Washington DC. Maybe you can stop this company from using your name and sign up, unless you authorized this. It is bogus. I have serious doubts about your actions if this is your doing.

i need to un freeze my account i try calling and can never get a hold of no one can someone please email me or call me ill give you my number when someone emails me please and thank you

I’m trying to place a freeze and am locked out. Also, I did not ask for a credit report so please cancel.

I have been trying all day to unfreeze my credit with Experian. I have not been able to get to a live person and I just get in a loop over and over again. I will never, never use them or give them any kind of good report. I have tried online and it comes up Security freeze error! twice!

YOU PEOPLE SHOULD BE GIVEN THE PULITZER PRIZE AWARD FOR YOUR COMPASSION FOR FELLOW HUMANS! YOUR INFORMATION AND INSTRUCTIONS ARE SPOT ON ACCURATE AS OF TODAY’S DATE AND TIME; YOU SHOULD KNOW HOW MUCH YOU ARE APPRECIATED FOR YOUR EFFORTS. THANK YOU! THANK YOU! AND THANK YOU AGAIN! FOREVER LOYAL, CUSTOMER CRAIG P.

I have been calling the fraud department since 8:00 am and still have not talked to a live person. All I get is recordings and to go to this web site. This is very frustrating in that it is my I’d that is in jeopardy and you can not speak to a live individual. People collecting unemployment under my name and I do not have a company.

I tried Equifax and Transunion with the instructions you gave and it was successful, but not Experian, the automatic just kept going on over and over, I was never able to speak to anyone, any other suggestions?

I am requesting for your e-mail where I can send Debt Review cancellation so that my status can be updated

My dashboard always says my credits improving every single time I apply each lender says my score is 478 but I see 550 to 580 depending on when I look but all lenders have the same answer no 478 is my credit score. wth.

Hi I lost my S.S, where I call to report it and where I communicate, with whom.

This sucks. Pardon my speech, but I have been calling different numbers to talk to a live Experian agent and each time I follow the prompts of what to do, and never get anyone!!! I have called four different numbers for Experian and all I get is that stupid auto repeat voice asking me to press this and that number!!! I have been charged $29.46 by Experian at 7:05am on August 7th, 2020 and I was in the bathroom brushing my teeth at that time!!! I just want my money back, because I didn’t authorize that transaction, and there was no one in my room but me!!! IS THERE A NUMBER THAT I CAN CALL WHERE AN ACTUAL HUMAN BEING/PERSON ANSWERS???

I have tried for two hours to speak to a live person at experian about improper personal information and a fraudulent inquiry. how do i talk to someone?

I don’t why my dread sscore is so low I pay all my bill on time never miss a payment I only have rourcard 4vyear on time I’ve have to ace one is aleast the other is my grand dau she path for it my creed was bight Thant drop 45 point thank you michael schiano

I have called the Experian # numerous times, provided the Social Security 3 and zip code, and tried the information you provided above to reach a real person. Every time it ends up with a recorded message that says “Sorry, I can’t help you. Try again at another time. This is getting ridiculous. I have been trying to talk to someone for over two weeks to help solve my problem and it appears helpless. And, I cannot get into my account.

On my credit report which was just gotten last week, it shows an amount of $56 for I.C. System INC. which I understand is a Dish TV Company. I have never had a Dish in my whole 50 years of marriage and have always had Cable TV. I would like to have this account removed as it is not mine, don’t know how it came about being mine. Please tell me what I have to do to get rid of this problem
Thank you
Marilyn Pipher

I can’t access my Experian account. When I try to sign in it asks for a 4 digit pin.I was never given one and it also says my password is incorrect but when I try forgot password and put in my user name it says there is no account with that user name What’s going on? Do I need to cancel my account and start over?

I have been on the phone for 12 hours, trying to get through to a live person @ Experian. Sat on hold two times, when, miraculously ,I was able to navigate all the prompts before the recording said “good-bye” None of the prompts were applicable. After being on hold,, once, I was just disconnected without speaking with anyone. The second time, I was disconnected by one of the reps. It is horrendous that you control EVERTYONE’s life, yet make it impossible to contact anyone!

I have trouble logging in to my account it keeps saying that it will send a code to a phone number i no longer have i and called 6 different phone numbers and can not get a live person to talk to. I have called the numbers you have listed i can’t get past the push number 1 or 2 i give my s/s number zip code and then it tells me to use number 1 or 2 then it tells me if I have trouble loging in to go to the help log in on main page but all that tells me is if i need help with my log in name or pass word help

I pay a monthly fee to check and monitor my credit. I am unable to see any of my credit reports. I can get into the site from my email, but not by going directly to the web page log in. When I do manage to get into the site, nothing happens and I am unable to access any information. I am also unable to talk to a live person. This credit reporting agency is awful and not worth any amount a money if they can’t provide better customer service.

I hAVE BEEN TRYING TO REACH A LIVE PERSON WITH EXPERIAN FOR THE PAST FEW DAYS. CAN SOMEONE PLEASE CONTACT ME BACK THANK YOU. I TRY OPENING AN ACCOUNT WOTH EXPERIAN BOOST AND IT SAID I ALREADY HAVE ONE I TRY TO ACCESS ACCOUNT AND WONT ALLOWED ME TO DO SO. THE SECURITY QUESTION ON FILE IS NOT MINES

I tried for 4 hours… 4 different numbers…
888-397-3742
714-830-7000
800-493-1058
800-333-0037

I got through once…EJ….I started to say hello and my name…he hung up.

Experian should have a Customer Service Rating Service and Require representatives to identify themselves with a “real ID number” (not their name) so consumer’s can rate them fairly.

Thank you for help (sarcasm doesn’t come across well in text…trust me, it’s sarcasm)

after following instructions for Experian several times, it did not work. No live person would talk to me. I was told to write them a letter with all pertinent information and they would get back to me. all I wanted to do was install a credit freeze, the other two agencies were easy.

have been trying to talk to live person re innacurate information on my credit report,,,,,

social security # is incorrect…..it is listed as … .. 7393
correct last 4 digits … .. 7293

who is Peril, Inc.? Never heard of them, ….Your credit report listed this company as former employer…..Sorry, but never worked for them….

would like to correct this misinformation…..according to my bank, l am to receive a free credit report, providing me with credit rating…..dorothy

I need someone to call me regarding a credit report that was not authorize and the company informed me that they contacted Experian and it has been resolved. I just need to see if that company has done its job.

Thank you and have a blessed day.

I have recently lost my husband and do not know how to go about putting a DEATH ALERT on his credit report files. Could you please let me know what I need to do and how to get a copy of all three of his reports once the ALERT has been placed on his credit files.

ALL OF THE NUMBERS LISTED ABOVE ARE BOGUS! I FINALLY GOT THROUGH TO A LIVE PERSON AND SHE WAS IN COSTA RICA…I LIVE IN THE UNITED STATES OF AMERICA…USA…SO WHEN I HAVE A PROBLEM WITH MY CREDIT I EXPECT TO REACH AN ENGLISH SPEAKING PERSON LOCATED IN THE USA!
I THINK THE CREDIT REPORTING AGENCIES ARE HOW PEOPLES IDENTITIES ARE STOLEN AND I AM REPORTING THEM TO EVERYONE I CAN! ITS ALL A SCAM!!!!!

I have been, without luck, trying to contact Experian. All the numbers I tried say you have dialed an incorrect number. Look I am the victim of identity theft and my info was obtained with Equifax data breach. I placed a credit alert on Equifax with is supposed to notify all 3 credit bureaus I have been going through hell with Chase bank as someone opened an account they took 480USD and left it which is how I found out about the fraud. Now I am getting emails saying congrats from Capital One which is not me, and I cannot get any help from the credit bureaus. To make it hard I live in the Philippines and maintain an address in NY, so it makes it that much harder. PLEASE help in any way you can this is ridiculous.

Wes…… IT WORKED !!!!! I am so forever grateful to this website with the secret Experian phone number. The one I got from SBA was an 877 number which gets you nowhere. I talked to a lady named Denise and after for identifying trick questions she identified that it was me and unfroze my credit immediately. Celebrating with a glass of champagne even though it’s before noon !!! THANK YOU

I am applying for an SBA disaster relief loan. Because of the Internet breach I was instructed to freeze my credit report so I did that a year ago. Now SBA wants my credit report from Experian. They gave me a phone number which is of no use Because you cannot talk to a real person, then they gave me a website Experian.com/freeze. When I went to that website and submitted all of my information they then told me they were sorry but they could not unfreeze my credit from this website. CAN YOU BELIEVE THIS?? I had to now ….this is where it gets disastrous it’s a real nightmare ….. send them an actual snail-mail letter saying that I want my credit report unfrozen along with a picture of my driver’s license and either a utility bill or bank statement verifying my address. I could not believe they wanted an actual snail-mail letter when TIME IS OF THE ESSENCE…🤬

I have a friend in Fort Worth Texas and it’s 45-minute drive to Allen Texas where the Experian headquarters is. My girlfriend offered to drive the letter request along with copies of my driver’s license and bank statement there to the office and hand them the envelope. She was kind enough to do that on Thursday of last week. She took a picture of her and my letter and trying to hand it to a guard and the guard has his hand up denying the letter. The guard at the gate said no one can enter and she could not even give him the envelope to give to someone inside. The guard would not allow her to give anyone the envelope. Such BS.

She ended up having to go to Allen Texas post office (which is a small town so it wasn’t difficult to find). She was told to actually mail it. She bought a stamp and mailed the letter an hour later Thursday afternoon. It should’ve gotten there on Friday. Today’s Wednesday and SBA says my credit is still frozen. It is so effed up. I am pulling my hair out and starting to drink. SBA says that my application will be deleted because they need to keep things fresh and if my credit is not unfrozen and two more days I have to start all over again. Meanwhile property taxes are April 10. I have a hotel and all of my business is zero now everyone has canceled of course. I have zero income. Experian is a joke. They only have one-star reviews. I wish I had the email address for the CEO.

It worked

This Worked!! I was ready to pull my hair out!!!!!! Thanks so much. Why does Experian make it so difficult? I was so frustrated that I was ready to find a way to unfreeze my credit permanently, and take the risk. People cant be locked in with a company that locks them out of their own life. I need the credit to get a root canal – geez!

No one will answer at Experian no matter what prompts I do. I’ve been trying to get a real person to remove a dispute for hours and no matter what i never have been able to get a real person.

The number given for Equifax does not give an option 5 to talk to an Agent.

Sorry , Wes, that didn’t work yesterday. The automated system kept telling me to log in to the website when I had exhausted all other options ,then hung up. I finally found a street address and wrote them a letter. I’ll be surprised if I get an answer to that.

I have tried all day to reach a live person and continue to get their automated service. I need help with computer log in, but they are obviously are sending a response to an OLD email address, so I’m obviously not receiving it. I’ve tried every number I can find and get the same recording.

could not get passed the experian litany of confidential data much-more-than-ssn from the phone number you gave. Is there anything like an actual phone number to get a live person where all I have to give is what you put on this web site — the SSN.

I am currently at your website.

Hi Wes, The list I’m referring to: Connect the bank or credit card you use to pay your bills, you then type in the name of your bank, a list pops up showing you the banks. I use Arvest Bank. The bank has a lot of locations in Arkansas and Oklahoma. The location of mine is in Lowell, Arkansas and it is not listed.

I’m trying to do a Credit Boost, however, I use Arvest Bank in Lowell AR, that’s what’s on the back of my card, and it’s not on the list. There’s a lot of them listed Van Buren AR, etc but not Lowell.

Thank You
Donna Ripley

To help EXPERIAN protect real people.. I tried to notify them of a scam phone call I received holding themselves out as EXPERIAN.. from 800-720-1796 that states they are EXPERIAN offering to lower all VISA/MASTERCARD interest. All you have to do is give them your personal info such as name address SS# and then all the CC and bank info.. (no I did not do this) but I let them know that they are fraud and that Experian doesn’t even have that power to lower every credit card interest.. yup they hung up on me. .. but to report this to EXPERIAN is impossible and they do not even care…. BEWARE OF EXPERIAN AND THE OTHER CREDIT REPORTING BURUEAS AS THEY ARE ONLY THERE FOR THE MONEY THAT BANKS AND CUSTOMERS PAY THEM.!!!!!!!!!!!!!!!!

Experian We were not able to speak with someone. They never asked my unit # .
Also I did not get the confirmation #.
My information will not get delivered without the unit #.
I did not get enough information regarding how to manage freeze.

Thank you Ronald Nowalany

Followed instructions above. Experian says “experiencing technical difficulties, call back later”. Website
doesn’t work either. Won’t let me update address and freeze credit. What next ??

yes I have called so many number and not one of them work I did call one and it belongs to some one not your company so you should take that phone number off. I want to see if I have a freeze on my credit report and if so I want it off. I did not put it on there so you can call me at removed for your security and I hope to hear from some or I am going to see how I can report your company that is not very help thank you C E Rak

Is there legal recourse for recouping losses from Equifax for non-performance?

Tried for three days to lift a freeze on my Equifax report and cannot get to a live person and systems won’t allow changing the status from frozen. Have not been able to transact business because my credit report is frozen and there’s no one to help. This is beginning to cost money.

Experian told Old Navy that I was deceased so I couldn’t get a credit card. I’m trying the Experian number you provided and it says they are having technical difficulties and hangs up on you. I’m not able to resolve this issue online.

Dear Sir/Madam,
I do not need a credit report. I am just trying to correct some data on my credit report and to dispute one Medical payment. I have been trying all day and have not been able to get through. Please tell me if I can send this information by email. The information about talking to a live person does not work.

Please email me a solution as soon as possible.

Experion member number removed for your security

That should be enough – I will not give my soc sec # to anyone, especially on an automatic phone line. I have tried for days to get into your system. I did receive a “oog report” on setting up my account; however, when I tried to get the “boost my credit score” it asked what my bank personal number was – I don’t have one and it wouldn’t let me go further.

The I receive a notification from you than my credit score has decreased (an alert) – but now I cannot access my account – no way – no how – called for help but can’t get further than giving my SS# which I will not do.

HELP! or cancel

I’m locked out of my online experian account. Just called and finally reached someone after 3-4 weeks. Im trying to reset my password to no avail. The password help is telling me I’m locked out with a number to call. This frustrating that I can’t get a password reset to access my account. I want it deactivated immediately!!!!

I was charged a fee from Experian but I have a free account only. best reached 518-321-9547

EXPERIAN SUCKS!! I have been trying for 2 DAYS to unfreeze my account as I am refinancing my home!! Online it says my address is INVALID!! SERIOUSLY?? I have tried calling 5 TIMES, getting some BS message taking all my information, but NEVER being able to talk to a live person, as it states!! THIS SHOULD BE ILLEGAL, IF IT ISN’T, for a credit reporting agency to NOT have a way for the people who HAVE NO CHOICE but to be affiliated with them. I NEED TO UNFREEZE MY ACCOUNT NOW!!

I want to discontinue my trial membership with Experian Credit Report. I have called several times to Experian to perform this action and each time got cut off. Can you please call me or email me that my request has been granted.
My phone # is removed for your security. Thank you. James Boyle

Called ph nbrs to speak to a person with no luck. Get a senseless recording.

Am trying to contact Experian billing office to update payment info. I am a USAA member – my cc was compromised and a new card issued. Experian payment on the old card was declined – I need to update billing info.

Please provide a direct number to billing or have them call me at removed for your security.

I would like to know how to get refunded on my subscription. I canceled in July 2019 and they are still taking it off my card. This should be considered as theft. I can not get in contact with anyone. I am on a limited income and should not have to go without. Can someone please help with this? 1-800-509-8495 1-479-343-6239 1-714-830-7000 what are these numbers for if no one answers?

10/6/2019
Do you have an agent that you can actually talk with about a specific issue at Experian? If so, please send me a number to my e-mail. I have tried numerous numbers only to get a recording! So frustrating!! I have been charged for a service I did not receive! I want to discuss how to get my refund!

I have called Experian about 8 times doing EXACTLY the steps you “claim” will get me to a REAL PERSON & I haven’t talked to anyone. It just hangs up on me because it says it’s NOT a option. I have PTSD & anxiety & this has caused me to become physically sick to my stomach & given me a migraine. I just want to know MY credit score & get a report!!!!!!!!!

I cannot get in touch with a live person at all. I would like to know how much Experian’s service is for approx. 2,800 employees. Thanks.

The phone number and prompts for Experian worked perfectly! Thank you! No where on their website do they provide a chat option. It was extremely frustrating until we found the information above. Thank you!

I have been trying to contact someone, to figure out why there is such a huge discrepancy between wht score my lender pulled, and the score that is reported that I am looking at? It should not be this difficult to get in touch with a live operator/ customer service agent.

Your phone system is horrible…I have spent at least 60 minutes trying to get a live agent to assist me in disputing a fraudulent collection on my credit report. I do not remember opening an account, however when I attempted to request my username and password…it prompted me with asking for my social and DOB and for some reason it stated it sent my user name to an email that I know is not me…does this mean someone has an account with all my information? Like I said “I am a victim of fraud and attempting to resolve issues with my credit report”. I need an live agent to do this with…and I can’t get through your prompts! I need to assure myself that someone has not opened account in my name, using all my information…this is unsettling that your bureau requests a membership…transunion and Equifax do not…why are you different?

I have an Experian membership and still cannot get anyone on the phone as it keeps saying “do you have questions about your membership”.. The number 1-800-509-8495 was on hold for at least 15 minutes with a recording / music playing and then the phone disconnected … very frustrating. They did answer the second try . . they transferred me to another department so another 7 to 10 minute wait. After I finally had this person answer and ask some questions he asked to put me on hold and now another 10 minutes. .these people are ridiculous! I wonder how these people have control of my financial life anyway .. ???

Tried to get onto experian to dispute a bunch of fraudulent charges. Can’t even register for an account because the data points they are using to “prove” my identity are all false. Tried multiple numbers there, multiple times, only to get routed to messages saying they were closed when their website says they should still be open. Terrible.

Your phone system stinks. I have tried numerous times to reach you. call me right away or I am going to cancel my account with you. 7078897407

I am trying to speak with a human being at Experian. I’ve tried 888-397-3742 as well as 866-617-1894 It wont allow past freeze nor request report PLEASE HELP ME

I have been unable to log into my Experian account for some time. The user name and password are okay but in the next step the site is unable to verify my identity by calling my home phone with a code number. Each time I am told that they are actively working on the problem but ask me to call the general Experian number to report the problem. The general menu is very unhelpful and I have been unable to speak with a real person. I am more than frustrated. Help please. Thanks

Awesome! It worked, after having tried for a week!

My experience was horrible. I went through the government site Annual Credit Report to get a free report which is authorized by our government for a free report. I tried to click the button to print my report and it was just a blank screen. I then spent 15 minutes trying to get help, which I got none. I was told by the Experian rep that they do not deal with the Annual Credit Report and that I needed to purchase a membership and was there someone I could talk to about technical difficulties and again. NO. Worst experience. I am going through Equifax now.

cannot reset password as i don’t have access to the phone number you guys want to send a text to

I cancelled my membership for experian last month however I am still being charged please I do not want the membership any longer.

Old email address is invalid/password. No way of changing email address/password online and could not reach anyone by phone at Experian

We must make chanes on our account info Icannot get a HUMAN on the phone at Experian and neither my husband or I can log into our accounts on line because it does NOT recognize us. How can I really get a HUMAN on the phone at Experian since it does not recognize us on line but it does with its automated phone. which does NOT offer the ability to make changes or speak to a HUMAN

I tried to reset my password with Experian but I never got the email. I tried calling but no one is available on the weekends. They are only available when I am working. FYI- they might want to put first the hours they are open rather than having someone go through multiple steps before finding out you cannot get to anyone. I also tried to search online what to do with password reset issues but there is no information.

Experian has a fraudulent charge on my credit report and I’m unable to get through to them to dispute it. What do you suggest?

I attempted to log in the website stated my log in information was incorrect. When I attempted to re-set my user name and password I’m being told I already have an account but I cannot reset my password because it then tells me you cannot find me.

Have trouble reaching Experian – got through the first time and was waiting over 15 minutes and the call disconnected!!! Tried calling back and call will not go through – keeps failing – 800-509-8495

Any help you can give me is appreciated – in the mean time I will continue to try.,

REMARKABLE! Those credit rating companies have done almost everything they could to keep us from talking to a human being. The advice on this site was ABSOLUTELY CORRECT. Our problem was done, over the phone, in almost no time… after days of frustration and nights of sleeplessness. Thank you for the excellent advice. IT WORKS!

I need assistants because someone has my identity on a credit card or debit card in discover. My number is [removed]..please call me asap!

I went online and paid and paid the fee, for what I thought was a credit report. Little did I know the fee would be charged to my CC every single month. Now…. I cannot reach someone to get it stopped. I think it is ironic that you are here to help people with their credit, yet you continue to charge people on the credit card and make it EXTREMELY hard for anyone to reach you. I want my account suspended ASAP. I no longer want your services.

I joined Experian credit protection on Tuesday 3/18/19 when I attempted to log in the website stated my log in information was incorrect. When I attempted to re-set my user name and password I’m being told I already have an account but I cannot reset my password because it then tells me you cannot find me. When I attempt to call customer service I get an automated response

I need to speak to someone at experian about DEBT FREE AMERICA
I DEALT WITH AN AGENT “BRANDON ALVAREZ” LICENSE # BL86091

they are using experian’s name and have access to my credit card statements. Are they reputable to deal with. i gave them credit account numbers but nothing else, I wanted to talk with EXPERIAN FIRST!!
PLEASE CALL OR EMAIL ME BACK ASAP. IF THEY ARE NOT, PLEASE ADVISE WHAT I CAN DO TO STOP ANY TROUBLE!!
MARIANNE YETTO

I’m trying to get my credit report

I have recently had my credit compromised. Someone is opening credit cards under my name and address. I only have OCCU Mastercard and Alaska Visa.
My # is (removed for your privacy).

We have moved and I need to update our address as well as my new email address. I have not gotten any emails for the past several months. It has been so long since I signed up I do not remember my user and password to do anything online. And I can not retrieve anything from my old email address.